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Account Hold & Security Deposits

As a standard part of your DS Luxury rental procedure, a security deposit, or account hold, will be required before a client is able to drive off in their vehicle of choice.

It is always our goal to be able to return the funds to you in full after the reservation process is complete.

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Option 1: Account Hold

The first option is putting a hold on your credit card.

This will reserve part of your credit line but the cash does not leave your account if fees are not incurred.


This is known as a pre-authorization which is an industry standard. You’ll also see this at gas stations, restaurants and other entertainment venues.

Option 2: Security Deposit

This is an asset transfer, which is most often fulfilled with physical currency or cryptocurrencies.

The selected assets will be transferred into the holding of DS Luxury for the duration of your reservation period, but returned after the rental process is complete.

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Fine Print Of Account Holds

A release of this deposit will occur after the rented vehicle(s) are brought back, and after a vehicle check inside and out is conducted. These checks include monitoring mileage overcharges, fuel level, and damage to the vehicle; if no additional charges are deemed necessary, the entire deposit comes back to you within 24 hours.

  • On rare occasions, DS Luxury will release your account hold back to you and notify your credit provider via our current merchant processor that your account hold should be canceled.

    Once the release is completed by DS Luxury, the rest is dependent on your specific credit card company and bank. Each credit card company and bank have different procedures and timelines for account holds.

    If this issue ever arises, reach out to your dedicated concierge, who will remain in contact with you post-reservation and will work to confirm the release of your account hold with our merchant processor.

    Once we provide you with our documentation, you may need to contact your own credit card provider with this documentation and ask for an updated timeline on when the release will be processed.

    While this is quite a common financial transaction it can cause confusion with our clients as it appears the funds have been debited from their account.

    We’ve talked to CPAs, Tax Advisors, Privet Bankers, Book Keepers, and Personal Assistants all of who believed we did not release the funds or withdrew the funds.

    Through every investigation we’ve ever done at DS Luxury the funds had been released that the clients credit provider was simply moving slowly.

Speak With A Concierge